The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
by Claes Fornell
ISBN 13: 9781403981974
Format: Hardcover (256 pages) Publisher: Palgrave Macmillan Published: 01 Feb 2008 Other Format: Illustrated
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Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
ISBN 13: 9780230604063
Format: Illustrated (256 pages) Publisher: Griffin Published: 26 Jan 2009